Frequently asked questions
You open the case but do not get the item, what is the problem?
Sign in your profile and click on the link 'TAKE' of the item you are interested in.
I have topped up my balance, but the funds did not come, why?
You don't get funds immediately, please wait for an hour.
If they don't come within the hour, please email us (support@forcedrop.net), attaching the details of the payment.
I have funds on Steam account, but I can't see the here, why?
Steam balance not available on this site.
You should refill the balance separately.
I can't sign in with Steam, the page with cases is not loaded, there is an advertisement on the page, and the Website works slowly in general, what should I do?
In most cases, this problem is related to an antivirus program that blocks the connection to the website, or to browser extensions that display ads or may also block the connection to the website..
Try to disable antivirus and delete any suspicious browser extensions.
Recommended browser for Website viewing is Google Chrome.
Are items sold automatically if they are not withdrawn?
Items are sold automatically after a month.
Why I can't apply promo code?
Some promo codes are not available for users with Steam level 0 (zero). Details
How do bonus points work?
How do you get bonus points?
You get bonus points every time you open a case with label 'Bonus points for opening'. The number of bonus points you get for opening a case may vary.
What are bonuses points used for?
Once you have collected a certain number of bonus points, you can open special cases whose prices are listed in bonus points.
Can bonus points be changed into ?
No.
Attention!
If you did not find the answer to your question in this section, please email us support@forcedrop.net or messages group in 'VK'